Complaints

Should you not be satisfied with the care of your child or any of Plukkebol’s services please inform us immediately. In most cases it is best to approach the person responsible directly. This could be the educational employee, the location manager or the assistant location manager, but if necessary, please approach the general manager. Plukkebol is affiliated with the Childcare Complaints Committee for the South Holland region (the ‘ZcKK’). You can contact the ZcKK regarding your complaints as well.

Internal complaints procedure

If you wish to lodge an internal complaint, please approach the most relevant person, for instance, one of the educational employees, administrative staff member, the location manager or the assistant location manager. If you are dissatisfied about the way your complaint is dealt with, please contact our general manager, Mark Siep. Naturally, you can also contact him if you feel, for whatever reason, that you would like to discuss your complaint with him straightaway. We use the Regulations for internal complaints procedure for dealing with internal complaints. At the moment the regulations are not yet available in English, so please contact us for an explanation.

External complaints procedure

Plukkebol is affiliated with the Childcare Complaints Committee for the South Holland region (the ‘ZcKK’), which functions as an external complaints committee. You can contact them directly to lodge your complaint. You do not need to have lodged an internal complaint first to do so. Information on lodging a complaint can be found on www.zckk.nl. Complaints can be lodged via this website. If necessary, the ZcKK will also assist you with formulating your complaint properly and clearly. The website is in Dutch.

Disputes Committee

If you do not agree with the outcome of the ZcKK complaints procedure you can approach the Childcare Disputes Committee (the ‘Geschillencommissie Kinderopvang’). General information can be found on www.degeschillencommissie.nl/english. Please note that Plukkebol is affiliated with the Trade Organisation for Childcare (the ‘Brancheorganisatie Kinderopvang’).

Complaints Parents’ Committee

The Parents’ Committee of the Childcare Complaints Committee for the South Holland region is an independent and professional committee, specially set up to deal with Parents’ Committees’ complaints about childcare centres and organisations for out-of-school care. Relevant information about this complaints committee can be found on www.zckk.nl. The website is in Dutch.